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As Needed, On-Demand IT Support“The Square One Helpdesk” is ready to support your business’ technology. Our technical support specialists have significant experience in providing top-tier IT support, and coupled with a comprehensive toolset and a proven support model, our technicians provide our clients with best-in-class technology support. For most of our clients, we essentially become an extension of their company—acting as their IT department. Although many of our clients take advantage of the added benefits that are provided by our Managed Service Program, we also work with clients on an as-needed, on-demand basis. All of our services are available through this purchasing vehicle. |
Managed Services Program This monthly, flat-fee based service offering was specifically developed to cater to our small and medium-sized clients. This program allows us to design, support, monitor and maintain our clients’ IT environments on a more proactive and comprehensive basis. As part of this program, our Managed Service clients receive (among other added benefits): Full Service technology support, IT Inventory and System Documentation services, 24x7 Network Monitoring, regularly scheduled Preventative Maintenance service, On-site and/or Remote Support, Network/System Administration, periodic Network Security assessments, and IT Consulting Services. |
Network / Information Security Services Network and Information Security is currently, as it should be, a very hot topic. New viruses and worms are created everyday, and hackers are constantly finding new ways to compromise networks and the data within. Square One staff have unique talents and experience in the IT Security arena that, combined, with a solid toolset, allow us to ensure that your network and its components are secure. We can assess, tweak and secure your network to help intercept threats before they become problems, and we can identify and remediate risks in your current environment. |
Network Monitoring Monitoring network servers and infrastructure is a critical part of effectively managing your technology system. Square One has implemented a network monitoring tool that can quickly and easily be deployed within your environment. Once installed and configured, Square One can use this to manage your network and its resources. This allows us to measure trends within your system, which in turn makes it possible for us to diagnose and remediate problems before they affect your network. With real-time analysis and reporting, we will always be aware of your system’s current state, as well as, any possible risks. |
Network Optimization Using information and statistics provided by our Network Monitoring tools, Square One can decide upon, implement and tweak solutions to maximize the efficiency and functionality of your network. Coupled with periodic preventative maintenance on your PC’s, these solutions can prolong the life of your system, while providing you with the knowledge that your system is running at peak performance. |
Structured Wiring / CablingSquare One has developed strategic partnerships with proven resources that help us to provide quality cabling products and services at very competitive rates. This includes data, voice, audio, video and fiber-optic installation, testing, organization and documentation. We are capable and ready to take care of all of your network, voice and audio/video cabling needs. |
Professional Services - Project Planning and Management Square One can implement your technology visions in a manner that ties your IT investment to your business operations. We will help you identify your goals, objectives and requirements and we’ll present you with all of the options for moving forward. We’ll provide objective recommendations based upon industry best practices. Before initiating your project, we will provide you with a concise plan that outlines the project’s timeframe and cost schedule. This will allow you to make knowledgeable decisions based on the facts and our recommendations. Upon initiation of the project, we will provide direction for the project team (yours or ours), and we will keep you well informed of status throughout. |
Staff Augmentation / Recruitment As our original core competency, we are proud of and confident in our abilities to provide targeted staff augmentation and recruitment services to fulfill all of your staffing requirements. Whether your needs are for temporary, long-term or permanent staff, we’ll use proven methods to find, screen, qualify and engage the right candidate. We’ve provided resources for businesses of all sizes and in various industries. These resources range in experience from entry-level to seasoned professionals within a variety of IT skillsets (IT Management / Executives, Project Managers, Network Engineers and Administrators, Developers, Programmers, DBA’s, Tech Writers, Analysts, Technicians, etc.). |
Proactive / Preventative Maintenance Today's technology plague has arrived in the form of viruses, spyware and adware. These malicious applications cause a substantial drain on system performance which ultimately results in lost productivity. At best, they simply slow down computers. At times, they consume all system resources to the point of inoperability. Establishing a solid plan to prevent and remove these applications is crucial to the ongoing functionality of your systems. Our 30-point PM checklist ensures that your computers and their configurations are being thoroughly maintained and well documented. |
Network Design, Implementation, Upgrade and Support Services Having designed and implemented networks for many clients of varying size and need, our staff is solidly experienced and well equipped to build a technology system that is designed according to your business’ particular needs. We have developed key partnerships with various industry leaders (Dell, Cisco, Microsoft, etc.), and we can leverage these relationships to bring you the best equipment and software at an affordable price. Regardless of the brand or vendor chosen for your network’s needs, we are committed to providing you with the right solution for your company. |
Web Development / Hosting Services We’re ready to customize a web solution that addresses your business’ individual needs. We can provide: - An In-House Content Management and Hosting system that gives you control of your business’ website – Ask us about “Aftersite” |
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Square One Service Offerings
Our team of highly qualified technology experts is prepared to provide you with unmatched service and support. Because of our expertise in varied IT disciplines, we are able to become the only technology resource you will need. We have invested significantly so that we can become your “Virtual IT department,” providing your business with affordable, Forture-100 level IT support and solutions.
“The Square One Helpdesk” takes an organized, structured approach at providing IT Support to your business. This support can come via our flat-fee based Managed Services Program or through our As-Needed, On-Demand IT support model. Either way, you can rest assured that you are being provided outstanding technology support services. In addition to traditional IT support, Square One offers a wide variety of technology services to address every facet of your business’ needs.
